Mark Hurts and voice interface My good friend and old boss, Mark Hurst had the following good comments on my voice HCI posts:

Observing people "in the wild" using stupid, complex computers says nothing about how they might use (a) better tools (b) with better training up-front (think re goodeasy training on Creative Good-oriented macs - not perfect, but at least qualitatively better than the ordinary PC set up by IT).

[Good work habits are important...] and good tools! Despite anything else, we'll never get anywhere by watching people using the wrong tools. Windows slothware can't be reformed - this system needs a radical improvement.

No arguments here.